Support and guidance
Using the service
Monitor your satellites aims to provide clear, actionable data to help its users make informed decisions regarding potential collisions. In order to do this, it is important to understand how to use the service.
We have provided a Monitor your satellites demonstration video that will introduce you to the main features of Monitor your satellites, including:
- An overview of the main pages on the site
- How to set your own event notification thresholds settings to determine what events are of high interest to you
- How to choose your notification settings
There is also additional material provided on our technical documentation site, on:
Adding users to your organisation
The organisation administrator is able to:
- View organisation details
- Add a new user or remove existing users
- Amend a user's details
This can be done from the account page on the site.
The support process
Monitor your satellites is expected to run reliably at all times and available 24/7. However, like all web services, bugs can be introduced and unexpected downtime can occur, at which point support will be necessary.
Technical support for Monitor your satellites is available 9-5, Monday to Friday. In the event of an issue occurring outside of Monday to Friday 9-5 we will respond the next working day.
If you have any questions, or need any support whilst using the service, email monitoryoursatellites@ukspaceagency.gov.uk with any queries.
Service availability
- The events and satellite pages specify when the last data ingestion was
- You can also view data ingestion logs on the performance of external data sources page
- A banner will be displayed at the top of the page to inform users about any issues impacting the data being presented on the service
- You can can check on the uptime and status of the web interface and API on our status page